1. How can I access the Online Shop and Customer Page?
If you are a Bona Fide nursery retailer please contact us to register and obtain your login details. Once you have your username and password you will be able to view the huge range of products we stock. You will also be able to see our current special offers and read our newsletter.
2. How do I place an order?
You can now order online and see exactly what is in stock and view the images. Or you can ring us on 01886 887758 to talk to our lovely sales staff Claire and Seb. Or you can fax through an order to us on 01886 887767. Or you can email us at firstname.lastname@example.org. Please use whichever type of ordering suits you best.
3. When will I receive my goods?
If we receive your order before 1pm your goods will be despatched the same day for delivery within 24 hours (48 hours for some parts of Scotland). We use Nightfreight to deliver our orders..
4. Will I be charged carriage on my order?
Our carriage paid value for to UK mainland addresses is £200. This does not include VAT. If your order is below the carriage paid figure a carriage charge of £4.95 or £9.99 will be made, according to size. For all other destinations, please contact us for a quotation. Carriage is charged on all drop shipments regardless of their value.
5. How will I know if the item I need is in stock?
Although we try very hard to keep everything in stock all the time, this is never quite possible! You can now check whether an item is in stock on at the online Shop which is updated every 15 minutes. For more information about out of stock items, have a look at the Zero Stock List (on the Customer Page) to see when we expect the next delivery.
6. What are your terms and conditions of trading?
These are shown in our price list and on the Customer Page. They are also available every time you place an online order.
7. Do you have an agent in my area?
Kath Williams is our agent and she covers Scotland, the North (West and East), North Wales and a large part of the Midlands. If you would like her to visit you to tell you more about the goods we distribute, please contact her direct on 0780 1745413 or email email@example.com.
8. Can we visit your showroom?
Unfortunately we do not have a showroom here at Martley and we are not able to welcome customers to our premises.
9. Do you drop ship goods for your customers?
We are happy to drop ship items to your customers on your behalf. Goods will be sent out without paperwork and the invoice will be sent to you. More information about drop shipping is included in our terms and conditions of trade.
10. Do you deal with online only customers?
Yes we do and our online only customers are very important to us! However there are a few of our suppliers who will not allow their products to be sold on Amazon or Ebay. These are clearly marked in the price list and online and we would ask you to abide by their rules.
11. Can you supply images for my website?
We do not hold images ourselves and are not authorised to give you permission to use images belonging to the manufacturers. Please contact them directly and tell them you are buying from Babybase.
12. What happens if something goes wrong?
When your goods are delivered we ask you to check carefully that the boxes are in good condition and that the correct number of boxes is shown on the courier's docket. Please only sign for goods that are received and make a note of any damages on the courier's docket. Failure to note transit damage on the carrier's docket prevents us making a claim and also prevents us accepting your claim. A delivery note is sent with each consignment and we would ask you to check off the contents of the boxes as soon as possible after delivery. Claims for shortages or breakages must be made within three working days by email to firstname.lastname@example.org.